Refund policy

Right of withdrawal
Having purchased an item through the Site, the user has a period of 14 days to return it, from receipt of the order, under the terms of the right of free resolution, provided for in Decree-Law no. 24/2014, of February 14. You may do so provided that the following conditions are met:
Presentation of the product purchase invoice.
The product must be delivered in the same condition as it was sold - no scratches, no external damage or signs of use and in perfect condition.
To do this, the Customer can contact info@nauzjewellery.com, who will provide all the information on the exchange process. Under no circumstances should the Customer send items to Manuel Pina Cruz without having made prior contact, as they will not be received.

Contracts for the supply of personalized goods are excluded from the Right of Free Resolution within the 14 days indicated.
In order to exercise their right of withdrawal, the Customer must notify the contact indicated on the Website of their decision to withdraw from this contract by means of an unequivocal statement (e.g. letter sent by post or email).
If the right of withdrawal is exercised, the Customer will bear the full cost of returning the goods, with the exception of those that cannot be returned by ordinary post.

Return process
The Customer must return the goods without undue delay and no later than 14 (fourteen) days from the day on which he informed the sole proprietor Manuel Pina Cruz of the free termination of the contract, which is deemed to have been respected if the Customer returns the goods before the expiry of this 14 (fourteen) day period.
After contacting us and being given instructions on how to return the goods, you can send the item duly packed in its original packaging to our address:
Customer Support: Rua de Gondarém, n.º 613, r/c direito, 4150-378 Porto
All items will be checked on arrival at our service and will only be accepted for exchange or return if they comply with the return conditions.
Refunds will only be made once the condition of the product has been checked.
The customer will bear the cost of returning the product.
In the event of a return, if the Customer opts for a refund, the sole proprietor Manuel Pina Cruz informs that:
The refund will be made by the same means of payment.
In the case of payment by ATM, Manuel Pina Cruz asks the Customer to provide a NIB so that the return can be made more quickly.
In the event that you have received damaged items, Manuel Pina Cruz will arrange for them to be collected from the location you indicate, in the same area as the original order, at no cost to you.

Refunds
In the event of termination of the contract, the Customer will be refunded the payments made, without undue delay and, in any event, no later than 14 (fourteen) days from the date on which Manuel Pina Cruz is informed of the Customer's decision to terminate this contract.
In order to speed up the reimbursement process, in the case of amounts paid by Credit Card and Multibanco with the associated NIB/IBAN, the reimbursement will be made to the same means of payment. In the case of amounts paid by Mbway, the refund will be made to the same associated telephone number.
Manuel Pina Cruz, a sole proprietor, hereby informs you that he may withhold reimbursement until he has received the returned goods, or until the customer provides proof that the goods have been sent, whichever comes first.

Cancellation of orders
The Customer may cancel their order at any time up until its delivery, with the right to a refund of the amount paid.
Failure to pay for the order within 2 days of the date on which it was definitively placed will result in its automatic cancellation.
Under the terms of Decree-Law no. 7/2004 of January 7 (as amended by Decree-Law no. 62/2009 of March 10 and Law no. 46/2012 of August 29) on electronic commerce, the sole proprietor Manuel Pina Cruz reserves the right to unilaterally cancel the order whenever there is a programming error, a malfunction in the computers of the sole proprietor Manuel Pina Cruz as well as if the contractual proposal arrives deformed at its destination and the error concerns an essential element of the contract.

Consumer goods warranty and after-sales service
All products sold through the site are covered by a legal guarantee of two years from the date of purchase by the User/Customer.
In order to exercise the rights arising from the guarantee, the User / Customer must always present the respective sales invoice.
They will not be repaired or replaced under the guarantee, as they are excluded from it:
Products that show signs of misuse, improper handling or use contrary to the instructions. This includes, but is not limited to, products that show signs of falling or accidents;
That have undergone unauthorized modifications and/or repairs;
Quick-wear accessories that accompany the products.
The provisions of these conditions regarding guarantees in consumer sales do not prejudice or affect the consumer's rights established in Decree-Law 67/2003, of April 8, as amended by Decree-Law 84/2008, of May 21.
If, for any reason, the product is not covered by the warranty but the fault is repairable, Manuel Pina Cruz will contact the User/Customer and submit a repair estimate for prior approval by the Customer.